Payment of Utility Bills
Pay Utility Bills Online
Payments Post to the Next Day
Payment of utility bills can be made ONLINE 24 hours a day 7 days a week or by phone toll free at 1800-487-4567 or at the utility division located at 14000 Oak Park Blvd., between 8:00 a.m. and 5:00 p.m., Monday through Thursday, except on holidays. To facilitate after hours payment, a dropbox is located at the entrance of the New City Hall at 14000 Oak Park Blvd. Residents may also elect to pay their utility bills automatically through their banks. A bank draft authorization form must be completed, and sent in to the utility division along with a voided blank check. The Bank Draft Authorization Form can be downloaded here.
Homeowners, with valid picture identification may enter into a payment plan with the utility division prior to a shutoff notice being mailed. Payment plans are no longer available once a shutoff notice has been generated. Section 82-315 of the utilities city ordinance states that one-fourth of the past due shall be paid at the time of filing of the payment plan, and the remainder to be paid in monthly installments. New payment plans cannot be offered unless existing plans are fulfilled. Residents are encouraged to come into the utility department to discuss their utility bills, and make the necessary arrangements for payment plans.
All utility accounts are billed monthly, effective July 1, 2021. A penalty of 5% on the outstanding balance is added to accounts for bills paid after the due date. The utility division can waive one penalty per year for each account in accordance with Utilities Ordinance, Section 82-315. The penalty must be assessed and removed in the same calendar year. If the complete balance on a regular utility bill is unpaid blue shutoff notice is then mailed via first class mail to the mailing address on file for the property informing the resident of the scheduled disconnection date. As per Utilities Ordinance Section 82-315 (b) (3), a $10 fee is assessed to the account for processing the disconnection notice.
Once a BLUE SHUTOFF NOTICE is issued on an account, the balance on the notice must be paid in acceptable funds other than check.
Disconnection/Reconnection of Water Service
If the water service to a property is disconnected, there will be a $90 disconnect/reconnect fee charged to the account. Once disconnected, all balances due are to be paid in acceptable funds other than check. No checks will be accepted. Any requests for service reconnections/disconnections after 3:00 pm will result in an overtime charge. Furthermore, all requests for service reconnections after normal Department of Public Works (DPW) working hours are subject to the availability of DPW personnel (Utilities Ordinance, Section 82-315 (e)).
The city also provides winterization service for residents. Homeowners will have to sign a form indicating their desire to have their water temporarily disconnected. For further information, residents may contact the Utility Department at (248) 691-7470. To download a copy of the form, visit Winterization/Winter Protection Form.
There is a $45.00 fee for any missed appointment and a $60.00 ON/OFF charge for repairs.
Recourse for a High Utility Bill
If a utility bill is disputed, a resident may request any or all of the following:
• Meet with the supervisor of the Utility Division to discuss the bill and determine the appropriate course of action.
Request that their meter be tested. If the test determines that the water meter is over registering, the Utility Division will replace the meter and adjust the utility bill - at no cost to the customer. However, if the test results show that the meter is under registering or registering accurately within the American Water Works Association standards, then the customer is charged $120 for a 5/8" to 1" meter or $170 for a 1.5" to 2" meter for the meter test and the bill cannot be adjusted.
• Schedule a hearing prior to the mailing of a disconnection warning in accordance with Utilities Ordinance Sec 82-315 (c) to show cause why the billing is incorrect.
Requesting Final Utility Bills
When purchasing, selling or renting a property, residents need to request a final utility bill to ensure that the right party is paying for the utility service up to the agreed upon date. Final bills are billed and mailed once a week - on Thursdays. Customers may also come in and pick up the final bill once it has been processed.