Billing and Collection
The Utility Billing and Collections Division is responsible for the billing and collection of fees for water, sewer, infrastructure, stormwater runoff, rubbish collection, and industrial waste control. Department staff also reads and maintains all water meters and assists residents in locating water leaks in their homes.
We are located in the City Hall building at 14000 Oak Park Blvd, Oak Park, MI. Utility Billing is open from Monday to Thursday, from 8:00 a.m. to 5:00 p.m. and 8:00 a.m. to 4:00 p.m. every other Friday. Residents can contact the Utility Billing and Collections Division at (248) 691-7470 for further information. If you have a water-related emergency after regularly scheduled City business hours, please contact the Department of Public Safety at (248) 691-7520.
Payment of Utility Bills
All utility accounts are billed monthly, effective July 1, 2021. The City of Oak Park will read your meter remotely on or close to the 15th of each month. Utility Bills are mailed out by the 1st of each month and due around the 21st or 22nd that the utility bill is received. The Utility Billing Division is responsible for meter reading, billing, collections, and customer service. The Utility Billing office is located at 14000 Oak Park Blvd, Oak Park MI, 48237. Our hours of operation are 8 a.m.- 5 p.m., Monday through Thursday and 8 a.m. – 4 p.m. every other Friday.
Water and Sewer Rates
Effective July 1, 2023, Water and Sewer rates were approved by City Council on May 15, 2023. Your water and sewer charges are based on your water consumption. Click below to see all rates and charges.
A penalty of 5% on the outstanding balance is added to accounts for bills paid after the due date. The utility billing division can waive one penalty per year for each account in accordance with Utilities Ordinance, Section 82-315. The penalty must be assessed and removed in the same calendar year. Not receiving a bill will not waive penalty and does not release you from the responsibility of paying.
If the outstanding balance on a regular utility bill is unpaid and 30 days past due, a shutoff notice is then mailed via first class mail to the mailing address on file for the property informing the resident of the scheduled disconnection date. As per Utilities Ordinance Section 82-315 (b) (3), a $10 fee is assessed to the account for processing the disconnection notice. Once a SHUTOFF NOTICE is issued on an account, the balance on the notice must be paid in acceptable funds other than check.
Non-Payment Disconnection/Reconnection of Water Service
If the water service to a property is disconnected for non-payment, there will be a $90 disconnect/reconnect fee charged to the account. Once disconnected, all balances due are to be paid in acceptable funds other than check. No checks will be accepted. Any requests for service reconnections/disconnections after 3:00 pm will result in an overtime charge of $150. Furthermore, all requests for service reconnections after normal Department of Public Works (DPW) working hours are subject to the availability of DPW personnel (Utilities Ordinance, Section 82-315 (e)).
If you need your water turned back on after regularly scheduled City business hours, please contact the Department of Public Safety at (248) 691-7520.
Final Bill Request
When purchasing, selling, or renting a property, residents need to request a final utility bill to ensure that the right party is paying for the utility service up to the agreed upon date. At least a 24-hours notice is needed to schedule an appointment to read the meter. Please call utility billing to schedule a final read (248) 691-7470.
Homeowners, with valid picture identification may enter into a payment plan with utility billing prior to a shutoff notice being mailed. Payment plans are no longer available once a shutoff notice has been generated. Section 82-315 of the utilities city ordinance states that one-fourth of the past due shall be paid at the time of filing of the payment plan, and the remainder to be paid in monthly installments. New payment plans cannot be offered unless existing plans are fulfilled. Residents are encouraged to come into utility billing to discuss their utility bills, and make the necessary arrangements for payment plans.
Recourse for a High Utility Bill
If a utility bill is disputed, a resident may request any or all of the following:
• Meet with the supervisor of the Utility Billing Division to discuss the bill and determine the appropriate course of action. Request that their meter be tested. If the test determines that the water meter is over registering, the Utility Billing Division will replace the meter and adjust the utility bill - at no cost to the customer. However, if the test results show that the meter is under registering or registering accurately within the American Water Works Association standards, then the customer is charged $120 for a 5/8" to 1" meter or $170 for a 1.5" to 2" meter for the meter test and the bill cannot be adjusted.
• Schedule a hearing prior to the mailing of a disconnection warning in accordance with Utilities Ordinance Sec 82-315 (c) to show cause why the billing is incorrect.
Do you leave the city in the winter? The water can be shut off at the curb to limit concerns with pipes freezing. During winter months, we ask that you take special care to protect your water meter from freezing. This will not only help us by not having to send an employee to repair the frozen meters, but it beneficial to YOU since the customer is responsible for paying for the frozen water meter. Homeowners will have to sign a form indicating their desire to have their water temporarily disconnected. The fee for this service is $100.00. For further information, residents may contact the Utility Billing Division at (248) 691-7470. There is a $45.00 fee for any missed appointment. To download a copy of the form, visit Winterization/Winter Protection Form.
Water Turn off Request for Repairs
Property owners can request the City to turn the water off at the curb stop box to make repairs. Water meters are the property of City of Oak Park and should only be removed or installed by City staff. There is a fee of $60.00 for a ON/OFF charge. Please call Utility Billing at (248) 691-7470 to make an appointment during regular business hours. If you have a water-related emergency after regularly scheduled City business hours, please contact the Department of Public Safety at (248) 691-7520.
For more information on Utility Services, visit:
Utility Bill Payment Options
Frequently Asked Utility Questions
Residential Water Concerns
Easy Ways to Reduce Water Consumption
Water Residential Assistance Program Through Community Action Alliance
Organizations that help with utility costs